Terms and conditions

Last updated: 25 September 2026

This is a courtesy translation. Only the German version is legally binding. → /agb/

1. Scope

(1) These terms and conditions apply to all contracts for consulting, training and coaching services between Marvin Pirner – IV Digital, Törlenstraße 67, 82467 Garmisch-Partenkirchen ("I"/"me") and my clients ("you"), whether consumers (Section 13 German Civil Code, BGB) or business operators (Section 14 BGB).

(2) Deviating terms proposed by clients apply only if I expressly agree to them in writing.

2. Services

(1) I offer: the free initial consultation (approx. 30 minutes), AI Starter (German: "KI-Kennenlernen", a single session of approx. 90 minutes), AI Integration (German: "KI-Integration", four sessions of approx. 90 minutes each within about four weeks), and team workshops by individual arrangement. The exact scope follows from the service description on this website and my order confirmation.

(2) I provide consulting and training services (services of effort), not a specific result. In particular, I do not owe any specific time savings, revenue increase, or specific functionality of any AI programs.

(3) I do not provide legal, tax or data protection advice. Information on data protection and the AI Act is a practical orientation and does not replace advice from licensed professionals.

(4) Third-party AI programs (e.g. ChatGPT, Claude, Microsoft Copilot) are not part of my service. The respective provider's terms apply to their use; you bear any resulting costs.

3. Formation of contract

(1) The presentation of services on the website does not constitute a binding offer. Using the request form, by email, or by phone, you submit a non-binding enquiry.

(2) The contract is formed when I send you an order confirmation with the appointment and price by email and you confirm it, but at the latest when performance begins at your request. No contract is formed via an ordering function on the website.

(3) The contract language is German; I will work in English on request.

4. Prices and payment

(1) The prices agreed at the time of contract formation apply. All prices are final prices. As a small business within the meaning of Section 19 UStG, I do not charge VAT.

(2) AI introduction: invoiced after the session. AI integration: invoiced for the total amount after the first session. Team workshops: as agreed. Invoices are due within 14 days without deduction, by bank transfer.

(3) On-site appointments: generally without travel costs within the Werdenfelser Land region; beyond that, travel costs are agreed in advance.

5. Appointments, rescheduling, cancellation

(1) Appointments are arranged jointly. Online appointments take place via Google Meet or by phone, on-site appointments at the agreed address.

(2) You may reschedule or cancel an appointment free of charge up to 24 hours in advance. In the event of a later cancellation or non-attendance, I may charge the agreed price for the appointment; you remain free to prove that no loss, or a lower loss, was incurred by me. I will credit any expenses saved.

(3) If I have to cancel an appointment (e.g. due to illness), I will offer a replacement appointment promptly. No further claims exist, except in cases of intent or gross negligence.

(4) The four sessions of the AI integration should take place within eight weeks of the first session. If the delay is due to reasons on your side, we can make up the remaining sessions up to twelve months after the first session at the latest; after that they lapse, provided the delay is not attributable to me. I will credit you for any expenses saved on sessions not carried out.

6. Your cooperation

(1) You provide the necessary devices, access and information for appointments.

(2) You decide for yourself which data you enter into AI programs, and you review the output of AI programs before using it. You enter third parties' personal data during sessions only if you are authorised to do so.

(3) You enter your own passwords and access credentials yourself; I do not store them.

7. Materials and rights of use

You may use and adapt without limitation, within your own business, any materials, templates and cheat sheets that I provide to you. Passing them on to third parties for their own use, or publishing them, is not permitted without my consent.

8. Liability

(1) I am liable without limitation for intent and gross negligence, for injury to life, body or health, and under the German Product Liability Act.

(2) In the case of slightly negligent breach of material contractual obligations (obligations whose fulfilment is essential to the proper performance of the contract and on whose observance you may regularly rely), my liability is limited to the foreseeable damage typical for this type of contract. Otherwise, liability for slight negligence is excluded.

(3) I am not liable for the outputs, failures, or data processing of third-party AI programs, unless these are due to a breach of duty on my part.

9. Confidentiality and data protection

I treat all information from your business that I receive in the course of our cooperation as confidential – even after the contract has ended. For the processing of personal data, see the privacy policy → Privacy policy (German: /datenschutz/).

10. Termination of the AI integration

You may terminate the AI integration at any time (Section 627 BGB). In that case, I will only charge for the sessions already carried out, at one quarter of the total price per session; I will refund any amounts already paid for sessions not carried out. Both parties' right to terminate for good cause remains unaffected. I will not terminate at an inopportune time, but will enable you to continue your support elsewhere.

11. Final provisions

(1) German law applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). For consumers, this choice of law applies only insofar as it does not deprive them of the protection afforded by mandatory provisions of the law of the country in which the consumer has their habitual residence.

(2) If the client is a merchant, a legal entity under public law, or a special fund under public law, the place of jurisdiction is Garmisch-Partenkirchen.

(3) Should any provision be invalid, the remainder of the contract remains valid.

(4) Consumer dispute resolution: I am not obliged and not willing to participate in dispute resolution proceedings before a consumer arbitration board.

Withdrawal notice (consumers only)

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day the contract was concluded.

To exercise your right of withdrawal, you must inform me (Marvin Pirner – IV Digital, Törlenstraße 67, 82467 Garmisch-Partenkirchen, Phone +49 151 20260201, Email letters@marvinpirner.com) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email). You may use the attached model withdrawal form, although this is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, I shall reimburse to you all payments received from you without undue delay and at the latest within fourteen days from the day on which I received notification of your withdrawal from this contract. For this reimbursement, I will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees as a result of this reimbursement.

If you requested that the services should begin during the withdrawal period, you shall pay me a reasonable amount corresponding to the proportion of services already provided up to the point in time at which you notify me of the exercise of the right of withdrawal in respect of this contract, compared to the total scope of services provided for in the contract.

Note on early expiry: The right of withdrawal expires in the case of a contract for the provision of services if I have performed the service in full and have begun performance only after you gave your express consent and, at the same time, confirmed your knowledge that you would lose your right of withdrawal upon full performance of the contract.

End of withdrawal notice.

Model withdrawal form

(If you want to withdraw from the contract, please fill in this form and return it.)

– To Marvin Pirner – IV Digital, Törlenstraße 67, 82467 Garmisch-Partenkirchen, Email: letters@marvinpirner.com
– I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract for the provision of the following service (*)
– Ordered on (*)
– Name of consumer(s)
– Address of consumer(s)
– Signature of consumer(s) (only if this form is notified on paper)
– Date

(*) Delete as applicable.